You can move your next delivery date up to six weeks into the future within your account area at any time. Log in and select ‘Amend Next Order’. If you would like to move your delivery date further into the future, our customer care team can help at hello@sons.co.uk.
If you find that you have too much product, you can skip orders on the ‘Manage Account’ section of our site. It is also possible to change the products you will be receiving in your upcoming order by removing them from your plan, and then adding them back in at a future date. Alternatively you can amend your next delivery date.
You are not tied into a contract and can cancel your subscription at any time before your next order renews. Future order dates can be seen on the ‘Manage Account’ section of the site. It is also here where you can cancel your subscription. Log in and select ‘Amend Next Order’ then ‘Pause Subscription’.
If you would like to change the plan that you are on, or add/remove individual products, this can be done on the ‘Manage Account’ section of our site. If you have a specific order request that you cannot setup yourself on site or any other difficulties related to changing plan, reach out to the customer care team at hello@sons.co.uk and they will be able to help you with whatever your request.
Once you have taken a free online hair loss consultation, our prescribing partners will be able to recommend the most suitable plan for you. Our goal is to provide you with the right information to help you make an informed decision on how to treat your hair loss. If you are unsure or uncomfortable about taking any medication, the answer may well be not to take it.
You can pause your subscription at any time before your next order renews and can be restarted at any stage on site. Log in and select ‘Amend Next Order’ then ‘Pause Subscription’. Alternatively, it is also possible to contact the customer care team at hello@sons.co.uk who will be able to pause your subscription for you.
Free Delivery on all orders over £40, £2.99 for orders below £40.
We ship using Royal Mail's Standard 3-5 days delivery service for free. Royal Mail delivers Monday to Saturday.
We also offer a 48 hour tracked delivery service for £3.99
We understand that there may, on occasion, be times where you wish to return an order that you have received from us. We aim to make the returns process as easy as possible for our customers.
For Non-Medicinal Products, like our shampoo for example, these must be in the original packaging and unopened, in a condition fit for resale. If the product being returned does not meet these conditions, we will be unable to offer a refund.
For Medicines/Prescription products, unfortunately we are unable to offer a refund as these are pharmaceutical products and by law, they must be used or destroyed once dispatched from the pharmacy.
How do I change my next delivery date?