How can I get in touch?

Please note our availability over the festive period

Monday 22nd December: 9:30 - 17:00

Tuesday 23rd December: 9:30 - 17:00

Wednesday 24th December (Christmas Eve): 9:30 - 17:00, Please note that a reduced team will be available, and response times may be slower than usual.

Thursday 25th December (Christmas Day): Unavailable

Friday 26th December (Boxing Day): Unavailable

Responses may be slower during the week after Christmas as our team works through a backlog. Please note that our chatbot is available 24/7 and can assist with most questions. If your query can’t be resolved there, a follow-up support ticket will be created on your behalf.

Messaging 👋

You can contact us via the chat icon in the bottom-right corner of the screen to start a conversation with us ↘️

Our AI agent is available 24/7 and can answer any questions you have about:

Product and Treatment information

Order status

Managing your Subscription

Cancelling

Returns

If you cannot find the information you need, you will simply be transferred over to one of our Aftercare Team members, who will be available to help between these hours:

Monday – Friday: 9:30 – 17:00

You can still chat to us outside of these hours and if you can’t find what you need, we’ll simply create a ticket on your behalf and someone will be in touch with you during our opening hours.

Email 📧

Alternatively, you can email us at hello@sons.co.uk and someone will get back to you within 48 hours.

Phone 📞

If you would prefer to speak to one of our team directly, you can call us on 0208 154 2524 during our opening hours of Monday – Friday: 9:30 – 17:00.

Our services shouldn’t be used in situations requiring immediate medical help. If you’re facing an urgent health concern, contact 111 or dial 999 right away.